Privacy Policy

Last updated: June 2026  |  Titliaspace

This Privacy Policy explains how Titliaspace collects, uses, stores and protects personal information when you visit titliaspace.com, place an order, contact us, create an account or interact with our website.

1. Who we are

Titliaspace is a UK-based online intimate wellness store.

Website: https://titliaspace.com
Email: support@titliaspace.com
Address: 128 City Road, London, United Kingdom, EC1V 2NX

If Titliaspace is operated by a registered company, add:

Legal entity: [legal company name]
Company number: [company number]

2. Information we collect

We may collect:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order details
  • Payment status
  • Account login details, if you create an account
  • Messages sent through our contact form or support email
  • Website usage information such as pages visited, browser type, device type and approximate location
  • Cookie and analytics data where you consent to non-essential cookies

We do not store full card details on our website.

3. How we use your information

We use your information to:

  • Process and deliver orders
  • Send order confirmations and delivery updates
  • Respond to customer service requests
  • Manage returns, refunds and complaints
  • Maintain customer accounts
  • Improve our website and customer experience
  • Prevent fraud and protect website security
  • Meet legal, tax and accounting obligations
  • Send marketing emails where you have consented or where permitted by law

4. Lawful basis

We process personal information under the following lawful bases:

  • Contract: to process orders and provide customer service
  • Legal obligation: to keep tax, accounting and business records
  • Legitimate interests: to operate and improve our store, respond to enquiries and prevent fraud
  • Consent: for optional marketing emails and non-essential cookies

You can withdraw consent at any time by contacting support@titliaspace.com or using the unsubscribe link in marketing emails.

5. Payments

Payments are processed by third-party payment providers. These providers process payment information under their own privacy and security terms. Titliaspace does not store your full card details.

6. Sharing your information

We may share personal information with trusted service providers where necessary, including:

  • Payment processors
  • Delivery and courier partners
  • Website hosting providers
  • Email and customer support providers
  • Analytics providers, where enabled
  • Professional advisers such as accountants or legal advisers
  • Regulators or authorities where required by law

We do not sell personal information.

7. International transfers

Some service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place.

8. How long we keep information

We keep personal information only for as long as necessary:

  • Order and transaction records: usually up to 6 years for tax and accounting purposes
  • Customer support messages: usually up to 2 years after the issue is resolved
  • Account information: until the account is deleted or no longer required
  • Marketing consent records: until you unsubscribe or withdraw consent
  • Cookie consent records: for a reasonable period to remember your preferences

9. Your rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete information
  • Ask us to restrict how we use information
  • Object to certain uses of information
  • Request a copy of information
  • Withdraw consent where processing is based on consent

To exercise your rights, contact support@titliaspace.com.

You can also complain to the UK Information Commissioner's Office: https://ico.org.uk/

10. Cookies

We use cookies to operate the store, remember your cart, improve performance and understand how visitors use the website. Essential cookies are required for shopping cart and checkout functions. Non-essential cookies, such as analytics cookies, are used only where you have given consent.

For more details, read our Cookie Policy.

11. Marketing

If you subscribe to our mailing list, we may send product updates, offers and brand news. You can unsubscribe at any time using the link in our emails or by contacting support@titliaspace.com.

12. Security

We use reasonable technical and organisational measures to protect personal information. No website can be completely secure, so please keep account details private and use a strong password.

13. Changes

We may update this Privacy Policy from time to time. The latest version will be published on this page.

14. Contact

For privacy questions, contact:

Titliaspace
Email: support@titliaspace.com
Address: 128 City Road, London, United Kingdom, EC1V 2NX